Setting Up & Account Management

• Where is all the training and comms material to help me set up?

Everything you need can be found on the Staff Shop Teams site. This is a public site so you should be able to access it.

• Once I've registered how do I find the REVL4ME site again?

Please save the site in your favourites, else use the URL: www.revl4me.co.uk

• What do I do if I have forgotten my password?

On the signing in page on the website go to the forgotten password link and a link will be sent to you to reset your password.

• Can I use a personal email address on my account?

No, we are only transacting with Molson Coors email addresses as this is an employee benefits site.

• I don't use the Staff Shop and I don't get my Product Allowance, why have I been sent an invite to the new online shop?

We are sending invites out to all eligible employees to give everyone the choice to set up an account, even if you don't use the staff shop now. You don't have to register for an account if you don't want to - but it might be handy in future and would save having to request access  again at a later date.

• If I've opted out of the product allowance scheme, can I still buy off REVL4ME site?

Yes, all eligible employees will be invited to use REVL4ME, whether they have opted into the product allowance scheme or not. You will be sent a link to your MCBC e-mail address asking you to register. This link is only valid for 30 days.

• Can I change my address on the website?

Yes, if you go to your account page you are able to change your address.

• What happens if I need to change my name on my REVL4ME account?

If you need to change your name on your Revl4me account please go to the Revl4me website.  On the contact us page, let us know what changes you need and we will action it for you.

• If I receive a Rewards & Recognition voucher, how do I get these points added to my account?

When your line manager informs us of your voucher we will add the points to your account - well done!

Product Allowance

• How do I know what my Product Allowance balance is?

If you go onto the website you will see a  black box at the bottom of the screen when you log into your account.  This is where your beer point balance is recorded.  Clicking on this black box takes you to the app to raise a voucher you can use at checkout.

• Is my quarterly Product Allowance automatically added to my account?

Yes, the warehouse will ensure your Quarterly points allowance is automatically added to your account.

• What happens if I process an incorrect points voucher?

If you have processed a voucher over the amount of your order, redeem the voucher at the check out and then let us know via the Revl4me 'Contact Us' page on the website.  Give us the order number and voucher code concerned and we will then credit the unused points back to your account.  If you process a voucher under the value of your order you can use this on the that order or another smaller order and if needed use a credit/debit card to clear the remaining balance of the order after the voucher has been redeemed.

• How do I work out how much a beer point is worth?

Each beer point is worth 10p. For example for a £20 order you will need to process a beer point voucher for 200 points

• Where do I convert Beer Points to a Voucher?

On the website we you will see a black box at the bottom of the screen.  This will show you if you have any beer points in your account.  By clicking on this box you can access the app to process a voucher for the amount you want to spend on products.  After copying the voucher code you can redeem this in the checkout in the vouchers section. Check out the explainer video if you need further help.

Orders

• Can I return an order if I've changed my mind on a product?

No, you won't be able to change your mind once you have purchased through the website, this includes adding to, or changing your order at the warehouse door.

• Can I amend an order after I have paid for it?

No, but if you need to add items that you've forgotten, just process another order on REVL4ME

• Can I cancel an order after I have paid for it?

If you place an order and wish to cancel it after you have paid for it we will only be able to cancel it if it has not been dispatched from the warehouse.  If you contact us via the REVL4ME website we will check the progress of your order.  If it has not been dispatched we will cancel the order and refund you via the method you have paid with

• How do I raise a query, question, problem?

Please go to the website to the contact us link at the bottom of the page and complete the details.  We will be in contact as quickly as possible, the team work Monday - Friday 9-5.

For queries on a depot collection order please contact the Sales Support Team with your queries by raising a case on Beermate or if you have no access via sales.support.uk@molsoncoors.com with your order details and query and they will raise a new query case on your behalf

• When does the website check the stock levels?

As we understand it can take some time to put a basket together, the website confirms stock levels at checkout to help reduce stock outs on collection or delivery

• How will pricing be agreed for all Revl4me products - is there a standard formula?

For collection items, there is a standard formula based on cost price + duty + VAT, market influences. This calculation is not changing from how Staff Shop has always worked. Delivery items are priced to take into account picking, packaging and postal costs.

Payment

• If I process an incorrect Product Allowance voucher, how to I cancel this?

If you process an incorrect voucher, we would advise you try to use on an order first regardless and we can refund any excess points when you contact us on the REVL4ME website. If necessary we can cancel the voucher and refund however it will remain on your widget but not be redeemable.

• Can I use a Product Allowance voucher more than once if I have not used all the value of it?

Each voucher needs to be raised for the exact amount you want to cash in.  Each voucher can only be used once.  You can pay for your order with a mix of  beer points and credit/debit card

• If I don't have enough Beer Points for my full order, can I pay the balance by credit/debit card?

Yes you can.  If you redeem your voucher code at the checkout you can then pay the balance of the order via credit/debit card, please note there is a 40p minimum spend on card.

• Can I use 2 vouchers on one order?

You can only use 1 voucher per order, this can be for either the full amount or some the cost and the balance to be paid for by credit/debit card

• If I need a refund, how is this processed?

Once you have raised your query via the Contact Us page on site. If for any reason we need to refund your account we will refund via the method of payment you have used whether this be beer points or credit/debit card even if both have been used on your order.

• What credit/debit/Debit cards can I use?

Maestro, Mastercard and Visa credit/debit cards.

• Can I use Google Pay/Apple Pay/Paypal?

Google Pay and Apple Pay only,

• What happens if there is a product recall?

If for any reason we have a product recall we will contact you and ask you to dispose of the product.  We will then process a refund to your account via the method of payment you have used and your delivery charges.  If you wish to reorder, you can via the REVL4ME website.

Burton Click & Collect

• Can I add to my order at the warehouse when I go to collect?

I'm sorry, we cannot complete any new orders at the warehouse. This is only a dispatch warehouse and no longer a shop

• Can I turn up any time to collect my order?

Due to parking restrictions we can only allow 4 click and collect slots for each half hour .




The warehouse opening hours are typically Mon-Fri 9am-3pm however these are subject to change.

• How can I contact the warehouse?

You won't be able to phone or email the warehouse directly to place an order or book a collection. All orders and queries need to be made through the REVL4ME site. We will be in contact as quickly as possible, the team work Monday to Friday 9-5.

• What communication will I receive when I place my order?

You will receive 2 emails from Revl4me;

1) We will confirm your order has been placed with your collection details (if you have chosen this method)

2) We will confirm your order has been processed by the warehouse and is either ready for collection (reminding you of your collection day and time) or ready to be shipped

• What do I do if I miss my collection slot?

We understand this may happen sometimes, please use the REVL4ME website to contact us to let us know when you would like to collect your order.  We will hold it for you for 48 hours.  If you have not been able to collect your order within 48 hours we will refund you for your order for you to place another time

• Can I complete an order where some if it is delivered and some click and collect?

You will need to complete separate orders, one for collection and one for home delivery, otherwise the system will set the whole order up for collection only.

• Can I pay by cash at the door of the warehouse?

No, you will only be able to order and pay on the REVL4ME website

• What if I notice items are missing when I get home?

We cannot offer refunds on collection orders. Please make sure you check your trolley when collecting it to make sure your order is exactly what you wanted and you have been charged correctly.

• Is everything identified for home delivery also going to be available for collection only as well?

For Burton collections, available pack sizes may vary, but all products should be available. The available product list for Cardiff, Tadcaster and Depot collections is more limited and so the delivery range will be broader

• Short Date/Discount Products

Any discounted/short date deals may have damaged packaging or have been repackaged. Please be aware when purchasing and if pristine products are required please use the standard stock SKU

Home Delivery

• Can I order all items from the staff shop website for home delivery?

You will still be able to buy from the staff shop but due to the size and cost implications, not all products can be delivered. The website will show you what items are collection only and which items can be selected for home delivery.

• What is the cost of delivery?

The cost of delivery, packaging and labour if factored into the price for delivery items, this is why you will see the price difference between collection and delivery products.

• Why is the cost of home delivery more in line with Revl than the Staff Shop Benefit?

The home delivery option is more expensive than click and collect due to the additional cost of postage and packing. However this is an enhancement to our offer, you can still order and collect as you did before but home delivery means that people who do not live near Burton or the existing depots or sites can now access our products in a way they couldn't before. It also allows you to send products to friends and family.

• What is the home delivery time frame? Can I have a weekend delivery?

Our SLA for home delivery is 5 working days. Delivery is Monday-Friday only.

• Do you deliver to Northern Ireland?

I'm sorry this is not currently in our offering, but we will keep reviewing this in future.

• Do you deliver to the Highlands and Islands?

Yes, but the delivery timeframe may be a day or two longer

• How do I track my order?

Once your order has been dispatch you will receive confirmation emails which will include your Parcelforce tracking number. If you click on this tracking number it will take you through to the Parcelforce tracking site to locate your order

• Can you leave the delivery when I'm not in?

We operate a signed for delivery service, so we won't leave your order in a safe place.  You will have options on the day through the Parcelforce website to redirect to a neighbouring address, redirect to a local post office or change to an alternative delivery day

• What if my delivery is lost/damaged?

Please raise a query using the contact us page on the REVL4ME Website. Once processed, a refund via the method you have paid, will be given and you can re-place your order on the REVL4Me site.

• Can I add other addresses to post deliveries to?

Yes, when you are at the checkout you are able to change the shipping address if you wish and have a separate billing address

Depot Collections

• I order frequently from the Tradeteam Depot, is that ok?

Due to the cost of this option Depot orders should only be made once a month at most, which has not changed. However a number of people are ordering to collect more frequently, so we are asking you to order less often to keep costs to the business at a minimum.

• When do I have to redeem a points voucher?

Only if you are doing home delivery or a Burton Collection. Otherwise your points will still be managed centrally by the Burton Warehouse Team.

• I have raised a home delivery order or Burton Click and Collect Order via REVL4ME and have an issue, who do I contact?

Team.Please go to the website to the contact us tab and complete the page.  We will be in contact as quickly as possible, the team work Monday -Friday 9-5.

• I have an issue with my Depot Collection? Who do I contact?

For queries on a depot collection order please contact the Sales Support team with your queries via sales.support.uk@molsoncoors.com with your order details and query and they will raise a new query case on your behalf

• How do we manage Northern Ireland depot orders?

NI depot orders will be managed in the same way as other depots. One order per quarter will be the expected standard.

Cardiff / Tadcaster / Aspall / Sharp's Staff Shops

• When do I have to redeem a points voucher?

Only if you are doing home delivery or a Burton Collection. Otherwise your points will be managed by the teams processing your order.

• I have raised a home delivery order or Burton Click and Collect Order via REVL4ME and have an issue, who do I contact?

Please go to the website to the contact us tab and complete the page details.  We will be in contact as quickly as possible, the team work Monday-Friday 9-5. 

• I have an issue with my Staff Shop collection? Who do I contact?

You can raise all your queries with your Staff Shop Co-Ordinator

• Can I pay by credit/debit card in my Staff Shop?

Please speak to your Staff Shop Co-Ordinator to facilitate any credit card payments.

• Is everything identified for home delivery also going to be available for collection only as well?

Unfortunately not. The available product list for Cardiff, Tadcaster, Aspall, Sharp's and Depot collections is more limited than what is available for home delivery from the Revl warehouse at Burton

Contact

• How can I contact Revl4me Support?

You can contact us any time, but we respond between 9-5 Monday to Friday so we will be in touch as quickly as we can.

Please contact us via the contact page at the bottom of the website or just click here.